Privacy Policy

1. Introduction

Memories Auto Detailing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

When you book our services, we collect:

• Name (first and last)
• Email address
• Phone number
• Service address (where we'll provide the service)
• Vehicle information (type, size)
• Preferred service date and time

Payment Information

Payment processing is handled securely through Stripe. We do not store your credit card information on our servers. Stripe's privacy policy governs the collection and use of payment information.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings
• Communicate with you about your appointments
• Send booking confirmations and reminders
• Provide customer support
• Improve our services and website
• Send promotional offers and updates (with your consent)
• Comply with legal obligations

4. SMS Text Messaging

By providing your phone number, you consent to receive SMS text messages from us regarding:

• Booking confirmations
• Appointment reminders
• Service updates
• Promotional offers (with your consent)

Opt-In Process: When you reach out via SMS for the first time, you will receive an automated opt-in message: "Thanks for reaching out to memoriesmobiledetailing.com. Please reply YES to confirm you're willing to receive texts from us."

You may opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Stripe (payment processing), SMS providers, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are retained for accounting and legal compliance purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Opt out of SMS text messages by replying STOP

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: